tjeerdtraats: surveys*

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  1. Customer service surveys allow you to take a peek into your customers’ minds. You can learn about their problems, needs and do something about them. It’s your very own customer service magic. But instead of a crystal ball, you need a few, well worded customer service survey questions.

    Without some form of a survey for your customers, you are forced to guess and make estimates when it comes to your customers’ satisfaction. And going only by your gut when making business decisions is not the most reliable option.

    Start making more informed business decisions by collecting customer feedback. See what customer service survey questions you should ask and how you should do it to get the best results.
    https://www.livechatinc.com/blog/customer-service-survey-questions/
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  2. Collecting and acting upon customer feedback is a must for any business looking to provide users with the products they need.

    Customer feedback guides and informs your decision making and influences your product roadmap. It’s also essential for measuring customer satisfaction among your current customers.
    https://www.helpscout.net/blog/customer-feedback/
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  3. How well do you know the people you're targeting?

    And I mean really know them? Do you know why they're signing up? Do you know why they're buying? Do you know why they would click on your ad in the first place?

    If you do, congratulations. You're a genius.
    https://www.wordstream.com/blog/ws/2018/02/08/customer-feedback-ad-copy/
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  4. Analytics and data gives us all sorts of insights into what our customers want from our business. But sometimes… don’t you wish you could get an answer straight from your customers?

    That’s what customer feedback is all about.
    https://neilpatel.com/blog/best-ways-to-get-feedback/
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  5. There are a variety of different ways to collect customer feedback, and surveys are usually the first method that comes to mind.

    But that's not the only way to figure out what your customers are saying about your product -- in fact, you could be missing out on valuable customer feedback coming in through a different channel: social media.
    https://blog.hubspot.com/service/social-media-customer-feedback/
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Mopinion: The Leading Customer Feedback Tool

Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.