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  1. Discover new ways of meeting customer expectations by going straight to the source! Ask your customers directly what they think of your website / mobile app.
    https://marketplace.mopinion.com/survey-templates/cx-customer-feedback-survey/
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  2. Historically, financial institutions such as banks, insurance providers and investment firms leveraged mainly offline touchpoints and customer interactions, such as meeting with an advisor at a physical office or making an appoint to open up a new bank account. However, due to the widespread digital disruption within the Finance industry, this focus has since shifted. These same institutions are now focusing on two things: the quality of the experience and creating a connection in an online environment. As a result, the Online Customer Journey among Financial Institutions has notably evolved over the last few years.
    https://mopinion.com/optimise-the-online-journey-for-financial-institutions/
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  3. All ambiguity goes out the door with visual feedback! This type of feedback survey is used to improve page usability and web design. Letting your visitors submit screenshots of bugs or other design issues on your website gives you immediate and precise insight into the issue.
    https://marketplace.mopinion.com/survey-templates/visual-feedback-screenshots-website-ux/
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  4. Customer Satisfaction (CSAT) is one of the top scoring methods among businesses for measuring loyalty to your brand. Mobile CSAT is essentially a measurement of how your brand (or services) meets the expectations of your mobile customers.
    https://marketplace.mopinion.com/survey-templates/in-app-mobile-satisfaction/
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  5. Want to capture leads while they are still hot? Lead generation forms are your answer. Learn more about your prospects and act when the time is right!
    https://marketplace.mopinion.com/survey-templates/lead-generation-form/
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  6. There are a variety of different ways to collect customer feedback, and surveys are usually the first method that comes to mind.

    But that's not the only way to figure out what your customers are saying about your product -- in fact, you could be missing out on valuable customer feedback coming in through a different channel: social media.
    https://blog.hubspot.com/service/social-media-customer-feedback/
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  7. Content satisfaction surveys give users insight into how satisfied their customers are with overall content, including product content, homepage content, page navigation and layout.
    https://marketplace.mopinion.com/survey-templates/website-content-satisfaction-survey/
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  8. Customers always have suggestions on how you can improve your website. It’s just a matter of giving the opportunity to express those thoughts. With a suggestion box, you give them that chance, gaining insight into bugs, as well as how to improve content, services, your product and more.
    https://marketplace.mopinion.com/survey-templates/suggestion-box-feedback-website-ux/
    Comments - Voting 0
  9. Traditional smiley faces have been around for years now as a popular feedback metric. So why stop now? Try using these on your homepage forms to gauge user experience on your website.
    https://marketplace.mopinion.com/survey-templates/smiley-face-feedback-website-ux/
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  10. Customer Effort Score is a popular metric that measures how much effort it took the customer to achieve his/her goal. This type of surveys is typically used mainly to gauge the aggregate, digital user experience experience of your customers with your product, enabling you to lower frustrations and provide a smooth online journey.
    https://marketplace.mopinion.com/survey-templates/ces-customer-effort-score-website-ux/
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Mopinion: The Leading Customer Feedback Tool

Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.