Customer Feedback News

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1. Better Than CSAT Surveys: Really Knowing Your Customers Are Happy

   Every executive serious about growing their business also must be serious about understanding what is really happening when it comes to the perception and behavior of customers. Customer Experience, or CX, continues to permeate discussions among leadership teams, service teams, product and marketing teams, and board members as it becomes increasingly clear that winning today is as much about how customers feel about a brand’s offering as the offering itself.
   
   An entire industry has grown up around the measurement of customer satisfaction (CSAT). It arrived on the scene a few decades ago, even before the internet drove customers online, where interactions could be scored based on what customers and prospects did that would lead to a sale -- or no sale.

   https://www.forbes.com/sites/forbestechcouncil/2019/09/25/better-than-csat-surveys-really-knowing-your-customers-are-happy/#197024d43e46/

   Tags: csat, surveys, customer surveys, customer feedback, customer satisfaction, customer experience, cx, nps, customer loyalty, ai, artificial intelligence, ai applications by tjeerdtraats (2019-09-26)

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2. Email Confirmation & Net Promoter Score (NPS) Template

   Even if your customer has made a purchase or completed a process, it doesn’t mean they did so with ease. Post-purchase (or post-experience) is a great time to ask how things went and where your customer stands loyalty-wise.

   https://marketplace.mopinion.com/survey-templates/email-confirmation-feedback-nps/

   Tags: post customer experience, post cx, nps, customer feedback, customer loyalty, email confirmation, customer insights by tjeerdtraats (2019-09-04)

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3. Mobile Net Promoter Score (NPS) Survey Template

   Net Promoter Score is a trusted, loyalty metric used by lots of businesses. Providing you with a benchmark that is indicative of your mobile customers’ success, this metric tells you how likely your customers are to recommend your business to others.

   https://marketplace.mopinion.com/survey-templates/in-app-mobile-nps-net-promoter/

   Tags: mobile app, nps, customer loyalty, mobile customers, customer recommendations, customer mobile feedback by tjeerdtraats (2019-09-03)

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4. Net Promoter Score (NPS) Survey Template

   Net Promoter Score is a popular loyalty metric used by many businesses. Providing you with a benchmark that is indicative of your customers’ success, this metric tells you how likely your customers are to recommend your business to others.

   https://marketplace.mopinion.com/survey-templates/nps-net-promoter-score-loyalty/

   Tags: customer recommendations, survey template, nps, customer loyalty, loyalty metric, customer feedback by tjeerdtraats (2019-09-03)

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5. Relationship Net Promoter Score (NPS) Survey Template

   You don’t always have to approach your customers with NPS on a scheduled basis or tied to some sort of event. Get feedback on the strength of working relationships with your customers.

   https://marketplace.mopinion.com/survey-templates/cx-relationship-nps-net-promoter-score/

   Tags: customer loyalty, customer satisfaction, nps, feedback template, net promotor score, customer relationship by tjeerdtraats (2019-09-03)

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