Tags: nps*

16 bookmark(s) - Sort by: Date ↓ / Title / Voting /

  1. Even if your customer has made a purchase or completed a process, it doesn’t mean they did so with ease. Post-purchase (or post-experience) is a great time to ask how things went and where your customer stands loyalty-wise.
    https://marketplace.mopinion.com/survey-templates/email-confirmation-feedback-nps/
    Comments - Voting 0
  2. Net Promoter Score is a trusted, loyalty metric used by lots of businesses. Providing you with a benchmark that is indicative of your mobile customers’ success, this metric tells you how likely your customers are to recommend your business to others.
    https://marketplace.mopinion.com/survey-templates/in-app-mobile-nps-net-promoter/
    Comments - Voting 0
  3. Net Promoter Score is a popular loyalty metric used by many businesses. Providing you with a benchmark that is indicative of your customers’ success, this metric tells you how likely your customers are to recommend your business to others.
    https://marketplace.mopinion.com/survey-templates/nps-net-promoter-score-loyalty/
    Comments - Voting 0
  4. You don’t always have to approach your customers with NPS on a scheduled basis or tied to some sort of event. Get feedback on the strength of working relationships with your customers.
    https://marketplace.mopinion.com/survey-templates/cx-relationship-nps-net-promoter-score/
    Comments - Voting 0
  5. In order to get feedback you can actually use to build a better product, you need to know the right questions to ask, and the right answers to look for.

    Simply asking your users how they like your product is a waste of time because it will always get the same response.
    https://usabilityhour.com/user-feedback/
    Comments - Voting 0
  6. One of the industry standards for determining customer satisfaction and loyalty is the Net Promoter Score system. If you haven’t heard of Net Promoter system, you’ve likely seen it in action: rating an experience or a product on a scale of 0 to 10. It is also the only industry satisfaction question to use a full 11-point scale. But do you know what each of the numbers actually means and how to use the question in a feedback experience?
    https://www.questionpro.com/blog/net-promoter-score-system/
    Comments - Voting 0
  7. In this article, the author discusses 6 strategies that will help to raise your NPS and generate more revenues as a result of higher customer satisfaction.
    https://solvvy.com/detractors-vs-promoters-improve-nps/
    Comments - Voting 0
  8. NPS or Net Promoter Score, is a tool used by businesses and entrepreneurs to measure the loyalty of their customers. By conducting an NPS survey, you can learn more about who your customers are, how they feel about your service, and what you can do to improve it.

    NPS has become an extremely popular metric among companies both large and small. In fact, according to Bloomberg, two thirds of Fortune 1000 companies are using it today. Business owners are aware of the importance of getting to know their customers in order to satisfy their needs, and nowadays there are different ways to build customer loyalty and measure it.

    So, what is NPS, and how can it help your business? Let’s take a closer look at how this tool can change the way you do business.
    https://www.businessfirstonline.co.uk/articles/6-things-need-know-net-promoter-score/
    Comments - Voting 0
  9. For those of you who might be new to this, NPS is a simple one-question survey in which you ask your customer “How likely are you to recommend our product to friends or colleagues?”. Because NPS is a strong indicator of customer satisfaction across support, product, success, and more, it’s meaningful for all departments. Not only does it indicate how loyal your customers are, it also helps you gauge the entire company’s customer centricity.
    https://www.business2community.com/infographics/dos-donts-nps-infographic-02023517/
    Comments - Voting 0
  10. If you’re not actively gathering customer feedback—and acting on this feedback—you’re losing out. Why? The happier you make your customers, the more likely it is that you’ll retain them. Bearing in mind that it’s six to seven times more expensive to acquire a new customer than it is to retain an existing one, I’d say you should definitely invest your time and effort into making the most of your customer feedback.
    https://www.allbusiness.com/5-ways-customer-feedback-can-help-beat-competition-115931-1.html/
    Comments - Voting 0

Top of the page

First / Previous / Next / Last / Page 1 of 2 Customer Feedback News: tagged with "nps"

Make sure to check out our other labels too:

About - Made with in Rotterdam

Mopinion: The Leading Customer Feedback Tool

Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.