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1. Detractors vs. Promoters: 5 Strategies to Improve Your Net Promoter Score (NPS)

   In this article, the author discusses 6 strategies that will help to raise your NPS and generate more revenues as a result of higher customer satisfaction.

   https://solvvy.com/detractors-vs-promoters-improve-nps/

   Tags: nps, revenue, customer-satisfaction, promoters, detractors by eringilliam (2018-03-20)

   Comments - Voting 0
2. 5 Biggest Net Promoter Score Mistakes and How To Avoid Them

   Net Promoter Score (NPS) is a hugely popular rating system that companies use to rate customer experience. Although on the surface it appears extremely simple, there are still a large amount of companies that are not using it correctly.
   
   We take a look at the most common mistakes below that if you can avoid will help you improve your score and increase your ROI.

   https://customerthink.com/5-biggest-net-promoter-score-mistakes-and-how-to-avoid-them/

   Tags: net-promoter-score, roi, mistakes, detractors, voice-of-customer by eringilliam (2018-02-27)

   Comments - Voting 0

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