Getting feedback is the right thing to do, everybody can agree on that. At every workshop I have ever conducted, 100% of participants agreed that customer feedback is essential. In reality, though, very few companies solicit feedback, and even fewer actually use it. Feedback you don't listen to isn't feedback, it's a wasted opportunity.
https://www.geberconsulting.com/news/the-importance-of-customer-feedback/
Whenever or however you do any new things, you must know that it’s very necessary to know from your customers what you did is right or wrong. Your customer who uses your product will be the best person to tell you whether it works or not. So the smartest thing to do is gathering precious feedback from your customers to improve not only your product offerings or services but also the way your brand is perceived.
https://www.revechat.com/blog/importance-customer-feedback-online-business/
In today’s Internet-driven world, customers have more power than ever.
If customers have a positive customer experience, they will share this experience with friends, family and connections, which in turn can lead to new business. All at zero cost.
https://www.superoffice.com/blog/customer-complaints-good-for-business/
Understanding the importance of customer feedback data helps a business to feel the pulse of consumer demand and acquire new customers. Data generated from proper market research and surveys help your business to remain a step ahead in the market.
https://www.agilitypr.com/pr-news/public-relations/5-benefits-customer-feedback-data-brand/
Reviews, comments, and testimonials from customers have become an important currency in the world of ecommerce, and it’s vital that you understand how to leverage this feedback. For one, customer feedback can help you grade your business on performance in terms of products, services, and customer service. However, you can also use feedback to demonstrate that you’re a trustworthy company, and help encourage new customers to trust you with their business.
http://gotvantage.com/importance-leveraging-customer-feedback/
In today’s digital business world, most businesses and companies rely on their customers’ feedback and responses to determine if the products and services they offer are satisfactory or not. Given these circumstances, survey tools in WordPress, Facebook, LinkedIn, and other social platform channels are developed and utilized to measure the acquired feedback and responses from clienteles. Moreover, customer feedback and responses provides entrepreneurs and marketers a clearer insight, which they can use to enhance their brand, products, services, and their overall customer experience.
https://qeryz.com/blog/importance-of-customer-feedback-and-responses/
Mobile apps have become the bread and butter for many digital marketers. This is mostly credited to the fact that a quality mobile app has the potential to promote and grow your business tremendously. It can open new channels of revenue, introduce you to new marketing strategies (e.g. location tracking), give you the opportunity to provide more modern social media campaigns and of course, enable you to focus more on user experience. However, as the famous Rocky Balboa (yes, I’m a fan) puts it, ‘it ain’t all sunshines and rainbows’. Developing a successful mobile app can be a demanding task that requires a lot of thought and understanding of what the customer needs. So what better way to explore what the customer needs than to ask them directly? Customer feedback makes that all too simple.
https://mopinion.com/easy-to-use-mobile-app-feedback-form-templates/
As the world moves from desktop to mobile, apps are becoming our new shopping malls. Just as we walk into a mall or a store, look around the merchandise, pay, and leave with a bag, now we launch an app and shop to our heart’s content, without having to leave the comfort of our chair. Best of all, we can do it anywhere – we can now do our grocery shopping on our morning commute, shop for friends’ birthdays on our lunch break, and send Mom flowers without ever having to make a single call.
https://mopinion.com/creating-a-perfect-user-journey-in-your-mcommerce-app/
Everyone knows reviews are important; so then why do so few actually take the time to create a strategy to capture the reviews consistently? If you work in any local or service-focused business, you can't afford to not get reviews from every client you serve. And if your business sells products online, you've got to ensure every place your product is sold has high-quality reviews.
https://www.entrepreneur.com/article/310899/
As a customer experience company, we field a lot of questions from prospects about customer feedback. In fact, it’s common for prospects to have a system for collecting feedback—from rudimentary snail-mail surveys to online survey platforms. But it’s uncommon for them to have a system for acting on that feedback.
https://www.peoplemetrics.com/blog/how-many-of-your-customers-have-suggestions-for-improving-customer-experience/
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