The first step towards understanding how to get customer feedback is to know the three forms feedback comes in: given, requested, and observed.
https://www.zendesk.com/blog/how-to-get-customer-feedback/
Getting customer feedback can be tricky. It’s not always easy to know who to ask or even the best way to phrase your questions. And even if you do manage to collect some feedback, what are you supposed to do with it?
https://zapier.com/learn/customer-support/collect-customer-feedback/
The very process of asking questions or seeking opinions induces people to form judgments that otherwise wouldn't occur to them. They might not consciously realize that they love a feature unless you seek feedback about it...
https://hiverhq.com/blog/collect-customer-feedback/
Your customers know things that you don’t. Because they have specific needs and wants, they offer a unique perspective on how your product fulfills expectations and compares to the competition...
https://conversio.com/academy/how-to-leverage-customer-feedback-to-improve-your-ecommerce-store/
Different types of clients gives you information on their habits, opinions, and ideas for improvement. These precious insights tell you what’s working, what’s beating down your business, and what customers actually want...
https://www.typeform.com/blog/guides/how-to-increase-business-through-customer-feedback/
How do we know our customers are happy? How can we find out if we’re doing a good job? Or maybe more importantly, how can we find out if we’re doing a bad job?
https://www.forbes.com/sites/shephyken/2016/07/16/nine-ways-to-get-customer-feedback/#5a5319ec32e2/
Customer feedback allows companies to better understand how customers rate and use their products versus competitive products. It is vital in determining where a company's products and services excel or fall short compared to alternatives on the market.
http://smallbusiness.chron.com/importance-customer-feedback-2089.html/
the article put together a two part guide on how to better understand customer feedback. The focus is on how to analyze and understand the types of feedback that are the most important to your business and how to act on those feedback.
https://blog.intercom.com/how-to-make-sense-customer-feedback/
Analytics and data gives us all sorts of insights into what our customers want from our business. But sometimes… don’t you wish you could get an answer straight from your customers?
That’s what customer feedback is all about...
https://blog.kissmetrics.com/best-ways-to-get-feedback/
A guide to help businesses determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you have it
https://www.inc.com/guides/2010/07/how-to-make-most-of-customer-feedback.html/
Customer Feedback News is a global community of people working or interested in Customer Feedback, UX and technology.
