We all remember that dreaded phone call. After working all day, you'd pull out your chair to sit down for a family dinner and the phone would ring. You'd roll your eyes and walk over to pick it up. A stranger's voice would then ask if you had a few minutes to answer some questions about a recent experience you had with a company. Really? Right now? "Please call back later, I'm having dinner with my family." You'd hang up the phone and go back to the dinner table. "Now where were we?"
https://www.peoplemetrics.com/blog/cx-secrets-dont-limit-feedback-opportunities/
Since there’s so much noise out there about customer retention strategies, we went straight to the top agencies and tech companies in the eCommerce ecosystem and asked them to share their most effective tips.
Here are the top 10 customer retention strategies, according to the industry experts:
https://www.yotpo.com/blog/10-ways-to-improve-customer-retention/
Digital marketers spend day in and day out working with a wealth of data – in many cases to the point where it can be considered an art form. This includes data in the realm of customer experience as well as marketing-related Key Performance Indicators (KPIs), such as advertising campaigns and spending, website clicks, online sales and email marketing.
https://mopinion.com/10-data-analysis-and-dashboarding-tools/
Creating a useful customer survey is no easy task, but it's worth pursuing. Few other forms of feedback allow you to gather such a large volume of data so quickly on any set of questions. Today we’ll look at some proven ways to turn your surveys into a reliable source of insightful customer information.
https://www.helpscout.net/blog/customer-survey/
In-App & Web Notifications are increasingly being used by digital-first businesses as a means for boosting conversions or simply conveying an important message to their visitors (while they are active in-app or on the website). According to Localytics, In-App Messaging in particular is capable of boosting engagement by 3x! So to what can we attribute the success of in-app and web notifications? Easy. That would be their exceptional ability to deliver the right content to the right audience at the right time.
https://mopinion.com/10-tools-with-in-app-web-notifications/
Struggling to grow your e-commerce business? It’s time to dig deep into data. It’s impossible to improve your sales strategy without analyzing and measuring your site’s performance in key areas.
This involves creating realistic KPIs (key performance indicators) for your store and constantly monitoring and improving your growth strategy by rigorously evaluating and applying insights from the data you gather.
Not sure where to start? Plenty of tools are out there—some built into e-commerce platforms, others provided by third-parties such as Google Analytics—to help you gather and analyze data with ease.
https://www.business2community.com/brandviews/xsellco/10-metrics-every-e-commerce-store-track-drive-growth-02008660/
When you do a Google search, you’ll come across many various customer satisfaction metrics and tools to measure them. But where to start? What exactly do you need to know? How will you get the insights that are useful?
https://surveyanyplace.com/10-metrics-to-measure-customer-satisfaction-the-right-way/
Growth hacking is the ‘art’ of carrying out rapid experiments across marketing channels and product development with one constant goal – growth. Want to learn more? Dive in...
https://mopinion.com/10-must-read-growth-hacking-guides/
While it may just sound like a tech buzzword, digital transformation is so much more than that. The digital transformation is a complex and sometimes even daunting process that impacts multiple aspects of your business – all with the goal of creating efficient digital operations. And this process involves not only meeting the demands of changing technology, but also working in a way that adapts to these changes. Is your organisation struggling to keep up? Then keep reading…
https://mopinion.com/10-must-read-guides-to-digital-transformation/
The ability to track what people say about you online has several benefits.
You can leave timely feedback on comments about you. It can help improve your products and services.
Most of all, monitoring what people say about you online will help you maintain a good reputation.
Here are 10 tools that can help you monitor your online reputation, irrespective of your niche.
https://www.searchenginejournal.com/best-online-reputation-monitoring-tools/250769/
Customer Feedback News is a global community of people working or interested in Customer Feedback, UX and technology.
