Your sales have dropped. So has customer retention. You wonder what could you be doing better.
You probably have some ideas, but the best way to get the answers to this question is to ask your customers for candid feedback.
Maybe you are already asking them if they are satisfied. If so, is the data telling you what you need to know?
https://www.surveygizmo.com/survey-blog/how-to-create-useful-customer-feedback-forms/
For continued success in your business, you must be willing to change and adapt – to roll with the punches. Part of that lies in harnessing the power of customer feedback.
https://www.smallbizdaily.com/can-use-customer-feedback-improve-business/
We’ve been preoccupied with our image since we learned of our reflections in streams and pools of water. As humanity evolved, we’ve learned to polish reflective materials all the way until glass was invented during the middle ages. The rest, as they say – is history.
http://customerthink.com/customer-feedback-is-like-a-mirror/
Customer feedback is not a new concept; it has been around since the advent of trade. With the increase in social media tools, there are now plenty of ways your customers can tell you about their experience with your products, services, organization and brand.
https://kanzucode.com/blog/make-good-use-customer-feedback/
Whenever you get a customer complaint the voice inside your head says all kinds of wonderful things, which I can’t begin to share on a public site like this. You’re calling the customer names, you might even be calling yourself names, but if you stay in that mad, angry, defensive place you’re missing out on the best part.
https://www.questionpro.com/blog/how-to-deal-with-negative-feedback-from-customers/
Customer feedback can be truly eye-opening. It sometimes will completely change the way you think about a particular product or feature.
https://www.livechatinc.com/blog/customer-feedback/
The very process of asking questions or seeking opinions induces people to form judgments that otherwise wouldn't occur to them. They might not consciously realize that they love a feature unless you seek feedback about it...
https://hiverhq.com/blog/collect-customer-feedback/
