Ever experience really lousy customer service and wonder why that company doesn't make some serious changes? Make sure you aren't that company -- always seek ways to improve customer satisfaction. Any business's success rides on quality customer service interactions. Studies have shown that 64% of customers have made future purchases from a company's competitor after experiencing bad customer service, so make sure to read up on these five tips and tricks to achieve good customer service.
https://www.livegenic.com/5-tips-and-tricks-to-improve-customer-satisfaction/
Customer satisfaction is difficult to measure due to several reasons. Counting on customer satisfaction owing to their feedback is not the case because most people prefer keeping quiet when satisfied.
http://www.insightsfromanalytics.com/blog/bid/391487/How-to-Measure-Customer-Satisfaction/
When you do a Google search, you’ll come across many various customer satisfaction metrics and tools to measure them. But where to start? What exactly do you need to know? How will you get the insights that are useful?
https://surveyanyplace.com/10-metrics-to-measure-customer-satisfaction-the-right-way/
How do we know our customers are happy? How can we find out if we’re doing a good job? Or maybe more importantly, how can we find out if we’re doing a bad job?
https://www.forbes.com/sites/shephyken/2016/07/16/nine-ways-to-get-customer-feedback/#5a5319ec32e2/
Do you know what your customers really think about your services? Many of the surveys for clients are flawed in such a way as to prevent the collection of useful feedback.
The following article will help you assess and improve your feedback processes
http://www.nkarten.com/feedbk.html/
Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience.
http://blog.clientheartbeat.com/why-customer-feedback-is-important/
