Do you have a handle on your customer experience? Here are four questions that will help you evaluate your CX quality.
https://www.business.com/articles/customer-experience-questions/
The greatest invention since the wheel has got to be the internet. With the internet, we are given unprecedented access to so much information. Not only that, but we are also able to share information with people who we would never even personally meet.
https://www.influencive.com/the-psychology-behind-customer-feedback-and-how-it-can-help-build-your-online-business/
Amazon have a useful feature to enhance the buying experience for shoppers. They are using real customer feedback from previous customers who have purchased a garment to give clothing size guidance to other potential shoppers.
https://tamebay.com/2018/05/amazon-use-customer-feedback-for-clothing-size-guidance.html/
The old adage, “the customer is always right” is no longer enough. The 2018 retail customer is always on, and that reality is forcing physical retail brands to raise the customer experience bar across the entire retail market.
https://www.retaildive.com/news/customer-obsessed-retail-experience-is-your-competitive-edge/523991/
Savvy marketers have always known that ‘the money is in the list.’ Effective email marketing techniques change rapidly and it is important to keep up with the latest trends. Here we take a look at five of the most important new ideas.
https://customerthink.com/5-new-trends-in-email-marketing-that-everyone-should-know/
Customer feedback is important for any business that wants to better themselves. We can collect feedback on virtually any aspect of our business—our customer support, our website’s usability, the effectiveness of email campaigns, you name it.
http://www.customerexperienceupdate.com/?query=customer%20feedback&open-article-id=7669619&article-title=how-to-create-a-customer-feedback-form-without-causing-friction&blog-domain=kayako.com&blog-title=kayako/
As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing better. Bad feedback from employees and customers alike provides a way to prevent little annoyances from becoming reasons for good people to leave you.
http://www.customerexperienceupdate.com/?query=customer%20feedback&open-article-id=8026285&article-title=bad-feedback-is-the-best-feedback--are-you-listening-for-it-&blog-domain=360connext.com&blog-title=360connext/
If you would like to see your business grow and prosper, customer satisfaction is not only important but also necessary. Understanding how customers view your products, services and company is invaluable. It is only after you understand their point of view that you know your strengths and weaknesses.
http://www.customerexperienceupdate.com/?open-article-id=8239065&article-title=6-industry-approved-channels-to-collect-customer-feedback-efficiently&blog-domain=customerguru.in&blog-title=customer-guru/
Every day, customers post thousands of restaurant reviews online. In fact, to date, Yelp has captured nearly 150 million of them. And it's not just Yelp — Google, OpenTable and many delivery sites have jumped into the feedback game. But with more customer feedback comes more paralysis — one restaurant VP of Marketing we work with estimated spending two hours per day reading and replying — creating a growing consensus among restaurants that the adage "feedback is a gift"is ringing a little hollow these days.
https://www.fastcasual.com/blogs/how-to-turn-customer-feedback-positive-or-negative-into-more-revenue-for-your-restaurant/
When Zappos.com founder Nick Swinmurn had the initial idea to launch an online shoe retailer in the '90s, he sought out the leanest way possible to test whether customers were willing to buy shoes online. Instead of spending time building an infrastructure and inventory systems, Swinmurn went to local shoe stores, took pictures of products and posted them online.
https://www.entrepreneur.com/article/313481/
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