Every day, customers post thousands of restaurant reviews online. In fact, to date, Yelp has captured nearly 150 million of them. And it's not just Yelp Google, OpenTable and many delivery sites have jumped into the feedback game. But with more customer feedback comes more paralysis one restaurant VP of Marketing we work with estimated spending two hours per day reading and replying creating a growing consensus among restaurants that the adage "feedback is a gift"is ringing a little hollow these days.
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