In today’s digital world, the online presence of any business is a priority. You build a website, you include customer testimonials, you create social media profiles, you regularly update your Google business listing. However, your online reputation isn’t just the result of what you generate on your end—it’s all instances in which your business appears online, including online reviews. With the prevalence and power of online review sites like Yelp, Google+, and Angie’s List, it is essential to understand the impact they have on your business, and how you can use reviews to build your online reputation.
https://thrivehive.com/power-online-customer-reviews/
How do you respond to a negative review? Why reply to a good review? This four-minute video will show you how to respond to reviews online, both good and bad, and earn more business in the process.
https://www.vendasta.com/blog/how-to-respond-reviews-good-bad/
Nevertheless, before you start gathering feedback, you should be clear about your intentions for getting your customers’ insights. Make sure to design a process that will produce the kind of results you want to get. Furthermore, you need to define how you plan to use the data you’ll be collecting.
There are different methods of collecting feedback as well, and you should be able to determine which channel is best suited for your goal. Here are seven ways to gather feedback from your customers.
http://20four7va.com/client-tips/7-effective-methods-collect-customer-feedback/
To be a successful company you have to understand the importance of user feedback. The problem arises with how to collect and manage this feedback to improve your products and services. Customer feedback can come from a ever increasing number of channels and in a variety of formats. In this post we will give an in depth view, listing the Pros and Cons of 3 feedback management methods: Email Surveys, Intercepts and Feedback tabs.
http://blog.listenloop.com/pros-cons-of-3-different-customer-feedback-management-methods/
Happy customers become repeat customers. They can also transform into veritable brand ambassadors, spreading the good news about your services and products to their friends, family and co-workers. For that reason, aiming to make your customers happier is much more than a noble, human endeavour. It actually makes smart business sense.
http://inoutput.io/articles/business/the-power-of-asking-your-customers-for-feedback/
Most companies survey their customers. Whether its a periodic “relationship” or Net Promoter type of survey, an ongoing “transactional” survey that requests feedback following a customer interaction, or even a market research study, companies seem to love surveys!
Take a step back and evaluate if your customer feedback process is effective.
http://waypointgroup.org/best-practices-in-customer-surveys-does-your-survey-add-value/
Customer feedback might seem like just a “nice-to-have” marketing asset, but it’s one of the most powerful tools B2Bs use in effective customer marketing. It’s not biased; it uses language that resonates with customers; it’s honest...
https://marketeer.kapost.com/customer-marketing-feedback/
Most companies that are active on social media are aware of the importance of having a social media manager, a specialist who analyzes and brings their insights and conclusions about the company’s status on social media sites to management. There are obvious metrics and superficial insights that can be gained from a cursory examination of the data generated by social media analytics. However, to dig deeper and find the hidden meanings and value of what is being said requires considerably more effort.
https://www.xerillion.com/2015/08/12/the-hidden-value-of-customer-feedback-from-social-media/
Brand loyalty is one of the most difficult assets for a business to attain. Or, at least it was. We used to have to rely on customers having a great experience with our product/service, or with our employees. Now, we can give them a great experience, but most businesses still haven’t figured out how to do it.
https://blog.kissmetrics.com/increasing-customer-ltv-and-loyalty/
Whether a small independent business or large multinational company, the importance of customer feedback can never be underestimated. Consumers are becoming ever more discerning, learning what your customers think and feel can be invaluable. And help give your business the edge.
https://avius.com/blog/the-importance-of-customer-feedback/
Customer Feedback News is a global community of people working or interested in Customer Feedback, UX and technology.
