Getting customer feedback can be tricky. It’s not always easy to know who to ask or even the best way to phrase your questions. And even if you do manage to collect some feedback, what are you supposed to do with it?
https://zapier.com/learn/customer-support/collect-customer-feedback/
New research shows that encouraging customers to provide feedback and suggestions helps tie them more closely to a business, and that customers who participate are actually more likely to become repeat customers and buy more of a company’s products and services.
https://sloanreview.mit.edu/article/the-big-upside-of-customer-participation/
Wouldn’t it be nice if there were a way to actually know how your customer is finding your product and know what problems they’re looking to solve? Wouldn’t you create stronger offers, build better landing pages, and get more conversions?
https://www.leadpages.net/blog/get-better-customer-feedback/
Customer feedback can be truly eye-opening. It sometimes will completely change the way you think about a particular product or feature.
https://www.livechatinc.com/blog/customer-feedback/
In this post, you’ll get seven actionable ways to ask for quality customer feedback so you can decrease churn, increase sales, and build stronger relationships.
https://www.digitaldoughnut.com/articles/2017/may/get-better-customer-feedback-with-these-7-tips/
Collecting customer feedback is crucial, but there’s more to capturing the voice of the customer (VoC) than compiling readily available data and dropping it into a spreadsheet.
https://www.cmswire.com/customer-experience/voice-of-the-customer-decoded-4-tips-to-make-the-most-of-feedback/
Improve your customers' experience by learning the four R's of feedback.
https://www.inc.com/articles/2000/07/19679.html/
The premise behind customer feedback is that it helps you adapt to what the customer finds valuable, ensuring you are building “the right product.” In order to make that customer feedback useful, it is important to get feedback from the right customers and incorporate it in a timely basis. If no customers are attending the demos or no demos are occurring, I have to ask: What are you adapting to?
https://www.techwell.com/techwell-insights/2015/10/importance-customer-feedback-building-right-product/
When it comes to user-generated content, both B2B and B2C brands are seeing impressive results. You may recognize some of these examples on the B2C side. Brands like Red Bull and GoPro have built their brands around user-submitted videos and photos. Starbucks collected 1,200 customer submissions on Instagram with its holiday cup design contest. And T-Mobile said it received 80,000 breakup letters from customers in response to its campaign to get people to switch over from their competitors...
https://marketingland.com/user-generated-content-customer-feedback-can-strengthen-value-proposition-198130/
Nevertheless, before you start gathering feedback, you should be clear about your intentions for getting your customers’ insights. Make sure to design a process that will produce the kind of results you want to get. Furthermore, you need to define how you plan to use the data you’ll be collecting.
There are different methods of collecting feedback as well, and you should be able to determine which channel is best suited for your goal. Here are seven ways to gather feedback from your customers.
http://20four7va.com/client-tips/7-effective-methods-collect-customer-feedback/
