Tags: customer-satisfaction*

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  1. Customer experience experts have created measurement systems to track customer satisfaction, customer effort score and net promoter score. But there is one area that has been more difficult to translate into a simple metric. Customer Emotion. How do your customers actually feel? How do you measure emotion in customer experience?
    http://customerthink.com/how-to-measure-emotion-in-customer-experience/
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  2. Ever experience really lousy customer service and wonder why that company doesn't make some serious changes? Make sure you aren't that company -- always seek ways to improve customer satisfaction. Any business's success rides on quality customer service interactions. Studies have shown that 64% of customers have made future purchases from a company's competitor after experiencing bad customer service, so make sure to read up on these five tips and tricks to achieve good customer service.
    https://www.livegenic.com/5-tips-and-tricks-to-improve-customer-satisfaction/
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  3. Customer satisfaction is difficult to measure due to several reasons. Counting on customer satisfaction owing to their feedback is not the case because most people prefer keeping quiet when satisfied.
    http://www.insightsfromanalytics.com/blog/bid/391487/How-to-Measure-Customer-Satisfaction/
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  4. When you do a Google search, you’ll come across many various customer satisfaction metrics and tools to measure them. But where to start? What exactly do you need to know? How will you get the insights that are useful?
    https://surveyanyplace.com/10-metrics-to-measure-customer-satisfaction-the-right-way/
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  5. A customer satisfaction survey is a metric that helps companies and/or employees gauge the satisfaction level of their customers. In short, it is a questionnaire that is sent out to customers asking them about their experience. Depending on how the survey is designed, customers can convey their opinions by providing ratings, answering multiple choice questions, by filling out text boxes, or even by giving vocal feedback.
    https://www.comm100.com/blog/promote-customer-satisfaction-survey.html/
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  6. How do we know our customers are happy? How can we find out if we’re doing a good job? Or maybe more importantly, how can we find out if we’re doing a bad job?
    https://www.forbes.com/sites/shephyken/2016/07/16/nine-ways-to-get-customer-feedback/#5a5319ec32e2/
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  7. Do you know what your customers really think about your services? Many of the surveys for clients are flawed in such a way as to prevent the collection of useful feedback.
    The following article will help you assess and improve your feedback processes
    http://www.nkarten.com/feedbk.html/
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  8. Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience.
    http://blog.clientheartbeat.com/why-customer-feedback-is-important/
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Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.