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  1. Whenever you get a customer complaint the voice inside your head says all kinds of wonderful things, which I can’t begin to share on a public site like this. You’re calling the customer names, you might even be calling yourself names, but if you stay in that mad, angry, defensive place you’re missing out on the best part.
    https://www.questionpro.com/blog/how-to-deal-with-negative-feedback-from-customers/
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  2. You should want to know how satisfied your customers are, what they think about how you run your business and how likely they are to recommend your business to a friend.
    https://blog.hirefrederick.com/h/i/206612379-how-to-grow-using-customer-feedback-and-reviews/
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  3. In this post, you’ll get seven actionable ways to ask for quality customer feedback so you can decrease churn, increase sales, and build stronger relationships.
    https://www.digitaldoughnut.com/articles/2017/may/get-better-customer-feedback-with-these-7-tips/
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  4. When you do a Google search, you’ll come across many various customer satisfaction metrics and tools to measure them. But where to start? What exactly do you need to know? How will you get the insights that are useful?
    https://surveyanyplace.com/10-metrics-to-measure-customer-satisfaction-the-right-way/
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  5. Customer feedback is not a new concept; it has been around since the advent of trade. With the increase in social media tools, there are now plenty of ways your customers can tell you about their experience with your products, services, organization and brand.
    https://kanzucode.com/blog/make-good-use-customer-feedback/
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  6. This post will show you how to create a great feedback email that will deliver insights you can use to grow your business.
    https://www.campaignmonitor.com/blog/email-marketing/2015/03/collect-customer-feedback-via-email/
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  7. Surveying your customers is an efficient and simple way to get pure information straight from the source, and defining the objective of a customer outreach project is one of the most important steps in the survey design process
    https://blog.techvalidate.com/10-tips-creating-compelling-marketing-content-customers-5019/
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  8. You can indeed get the insights you need, without it involving a huge investment in time. Use these tips and you’re sure to streamline the process of gathering that oh-so-necessary customer feedback.
    https://blog.toggl.com/customer-feedback/
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  9. While customer feedback surveys can help your small business collect a wealth of information, it is important to understand how you can make all that data actionable.
    https://www.adp.com/thrive/articles/customer-feedback-5-ways-to-leverage-survey-results-5-389.aspx/
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  10. Surveys can be dangerous if used wrong, but can be super-powerful if used correctly!
    https://sixteenventures.com/psychology-of-surveys/
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Mopinion: The Leading Customer Feedback Tool

Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.