So as I was going through all of the possible scenarios in my head (which we all know is an endless cycle thanks to George R.R. Martin’s genius writing), it dawned on me that Game of Thrones has a lot of cryptic, yet valuable tips when it comes to digital feedback. Let’s take a look at what can be learned…
https://mopinion.com/3-lessons-to-be-learned-from-game-of-thrones-about-digital-feedback/
As we move into 2018 it’s time for making plans to get the next year off to a great start. If you’re working with feedback you’ll already know how essential it is to know if you’re on the right track. Here are our top 3 New Year’s resolutions to make feedback a success in 2018.
https://www.starred.com/posts/3-new-years-resolutions-feedback-2018/
I will discuss three examples of the Return on Investment (ROI) of online customer feedback. In short, what you can achieve when you give your feedback tool just a little more attention.
https://mopinion.com/the-roi-of-online-customer-feedback/
Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product?
https://www.forbes.com/sites/theyec/2011/12/14/3-reasons-to-ask-for-customer-feedback/#3fe612ff4700/
Customers can provide social marketing with great (and cost-effective!) user-generated content, they can feed the product development team with priceless suggestions for better user experience and help to build your brand authenticity in a micro-community.
https://brand24.com/blog/3-reasons-customer-feedback-can-make-money/
Whether you run a brick-and-mortar store or an e-commerce website, create a solid system for collecting and reviewing customer feedback. Here are three simple tips for collecting feedback from current and former customers.
https://www.nexxt.com/articles/3-simple-tips-for-customer-feedback-19978-article.html/
Whether the calls are online, coming in through your business phones, or a handwritten letter, make sure you’re paying attention. Negative feedback, when fair and accurate, can allow your company to deal with legitimate problems in a way that makes your business stronger now and in the long run.
https://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/how-to-turn-negative-customer-feedback-around/
McFarland also recommends filtering data through different platforms to hone in on your target market and really cater your messaging to that audience. “For example, let's say you're a real estate investor, you want to buy a property below market value, a distressed property, right? So, are you still just sending direct mail templates? Or is there a way that we can identify and segment a particular market that is going to be motivated?
http://entrepreneur.com/video/343046/
Many B2B companies use Net Promoter Scores (NPS) to evaluate customer outcomes and make important customer-related decisions.
The use of NPS scores attempts to distill diverse customers' complicated feedback about a company into a single score. It asks the question, "How likely is it that you would recommend our company/product/service to a friend or colleague?"
While helpful as a general indicator of customer sentiment, NPS scores alone provide an incomplete picture of customer relationships and often can lead to an imperfect understanding of the current health of a company's customers.
http://news.gallup.com/businessjournal/228047/ways-beyond-nps-fully-understand-b2b-relationships.aspx?g_source=link_NEWSV9&g_medium=TOPIC&g_campaign=item_&g_content=3%2520Ways%2520Beyond%2520NPS%2520to%2520Fully%2520Understand%2520B2B%2520Relationships/
According to an online eDigitalResearch survey, nearly one third of consumers research holidays solely online. The need for travel agencies, tour guides and hotel concierges is dwindling as more and more DIY (Do-It-Yourself) travellers emerge; travellers who are well-acquainted with booking online and therefore, have high demands for good service.
https://mopinion.com/3-ways-online-feedback-can-improve-travel-app/
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