Customer Feedback News

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1. How brands can use technology to fix the customer feedback loop

   Putting customers’ needs before a brand’s self-interest is not an easy thing to do. But brands that do not address customer feedback and shift business strategies accordingly are missing an opportunity, according to Michele Silvestri, EVP and chief design director at GTB.

   https://www.thedrum.com/news/2017/09/01/how-brands-can-use-technology-fix-the-customer-feedback-loop-brand-love-stories/

   Tags: customer-feedback, survey, follow-up, marketing, cx, customer-experience by tjeerdtraats (2018-08-14)

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2. 4 Ways to Use Customer Feedback to Improve Your Business

   Once the feedback is collected, here are a few ways to use this information to improve your business and measure customer satisfaction...

   https://www.fleetmatics.com/resources/article/4-ways-to-use-customer-feedback-to-improve-your-business/

   Tags: customer-feedback, social-listening, customer-satisfaction, follow-up by eringilliam (2018-02-01)

   Comments - Voting 0

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