Only by taking a truly customer centric approach will new innovation work and technology adoption be successful. From net promoter scores and customer feedback, to in-branch intelligence - this data is truly invaluable to tailoring service offerings.
http://finextra.com/blogposting/18352/are-we-building-the-right-foundations-for-banking-innovation/
If you come home from work every day asking yourself why the enterprise applications you use are non-intuitive at best, and completely unusable at worst, you’re not alone.
Many studies over the last decade have shed light on enterprise software usability issues. A 2017 report by Unit4 shows that the vast majority of enterprise software users (76%) feel “meh” about the applications they have to use at work. According to a 2016 study from Forrester and Sapho, 75% of employees surveyed had a “hard time accessing information in their enterprise systems and applications.” The list goes on...
http://customerthink.com/4-questions-to-help-enterprise-software-companies-create-a-customer-centric-product-development-culture/
If you haven’t noticed, it’s all about the customer these days. According to a research carried out by Deloitte and Touche, customer-centric companies are 60% more profitable than those not focused on the customer. This proves that the moment you put the customer at the core of your business, you’re already one step closer to success. And this is precisely why businesses are looking to customer feedback tools as a foundation for this success.
https://mopinion.com/30-best-customer-feedback-tools-an-overview/
