Are we building the right foundations for banking innovation?

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  1. Are we building the right foundations for banking innovation?
    Only by taking a truly customer centric approach will new innovation work and technology adoption be successful. From net promoter scores and customer feedback, to in-branch intelligence - this data is truly invaluable to tailoring service offerings.
    http://finextra.com/blogposting/18352/are-we-building-the-right-foundations-for-banking-innovation/
    Tags: customer-feedback, customer-centric, net promotor score, banking, by tjeerdtraats (2020-01-22)
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