Simple questions have the power to reveal some invaluable truths. Consider the question at the heart of every Net Promoter Score questionnaire: how likely are you to recommend our company to a friend or colleague?
The responses can help your brand to determine your overall customer satisfaction and brand loyalty. But how can you turn those insights into actions that increase CSAT and grow your revenue.
http://customerthink.com/how-to-improve-your-net-promoter-score-with-your-customer-service-team/
Remember the mom and pop shops of years past? Their customer service was something to be emulated. Employees went out of their way to ensure an experience that encouraged customers to return time and time again.
All new entrepreneurs must jump in with both feet and the understanding that their company’s customer service needs to be as outstanding and memorable as that of the past — the company’s success will depend on it.
http://bizjournals.com/bizjournals/how-to/growth-strategies/2020/01/customer-service-is-a-key-element-of-your-company.html/
There’s something that you can see in all kinds of retail stores and airports and hotels that our guest today wishes would just go away. And that’s the customer service desk. You know what I’m talking about, the desk or stand with the sign above it where you often have to wait in line and then explain everything that happened to finally get something taken care of?
Our guest believes that that desk sends the wrong message, not just to customers, but to employees; that it’s silently telling all the other workers, they don’t have to mess with problems or handle complaints because customer service will take care of it – it’s their job.
http://hbr.org/ideacast/2020/01/setting-a-high-bar-for-your-customer-service/
Famous entrepreneurs Henry Ford and Steve Jobs were known for dismissing customer feedback. However, their stories prove that by ignoring consumers blindspots are created and competitors succeed, writes, Leela Srinivasan SurveyMonkey CMO.
http://martechadvisor.com/articles/customer-experience-2/were-henry-ford-and-steve-jobs-right-about-customer-feedback/
Business owners and marketers understand the value of customer feedback. Listening to what your customers, prospects, and potential leads think can have a considerable impact on the growth of your company.
There are plenty of great forums where you can listen to your audience. Platforms like social media and email offer excellent opportunities for having a personal conversation with your customers and understanding their needs.
http://business.com/articles/gather-customer-feedback-for-growth/
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