As more companies make experience their business, they are also coming to the conclusion that everyone across the organization is responsible for customer experience, not just the marketing department. That includes unusual suspects including community relations, sustainability, and talent aquisition teams.
At last month’s CES, Adobe met up with executives from various disciplines for a series of podcasts in which they discuss their roles in the customer experience. Tune in.
http://www.cmo.com/features/articles/2018/1/31/adobe-exb-podcast-series.html#gs.ncKhDVc/
In addition to no longer having a choice on whether they need a digital strategy, most business owners are almost incapable of being experts in their field while being experts in social and digital media. Social and advertising platforms experience constant changes that have potential to alter the success or failure of a campaign if left unmanaged. That's why it's so important to hire or outsource a dedicated digital marketing team.
https://www.forbes.com/sites/forbesagencycouncil/2018/02/21/is-your-digital-marketing-team-prioritizing-these-five-critical-brand-components/#21594a3a616f/
At this Sitecore sponsored event, marketing and CX leaders discuss how they're working to personalise customer experiences, the role of data strategy and analytics in their success, and what machine learning will do to further CX aims
https://www.cmo.com.au/article/633392/cmo-roundtable-how-machines-will-make-break-your-customer-engagement-success/
