Customer Feedback News

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1. Why You Haven’t Been Able to Take Action on Your CX Feedback

   One of the questions I am often asked by organizations is “How do other companies use customer feedback?” Fortunately, the answer to that question is simple because most organizations use customer feedback to create PowerPoint reports or Excel spreadsheets to track performance. They might tie results to compensation or be used to coach front-line employees.

   https://www.business2community.com/customer-experience/havent-able-take-action-cx-feedback-02003718/

   Tags: cx-feedback, cx, customer-experience, cx-consulting, cross-functional-engagement, roi by tjeerdtraats (2018-08-15)

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2. Why You Haven’t Been Able to Take Action on Your CX Feedback

   Here are 5 Things organisations who are best at taking action with customer feedback have in common.

   https://www.business2community.com/customer-experience/havent-able-take-action-cx-feedback-02003718/

   Tags: cx, customer-feedback, engagement by eringilliam (2018-02-06)

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