Your business will make more money if your customers are happier. But how do you keep your customers happy? How do you even know what your customers like or dislike about your product?
https://www.forbes.com/sites/theyec/2011/12/14/3-reasons-to-ask-for-customer-feedback/#3fe612ff4700/
Customers can provide social marketing with great (and cost-effective!) user-generated content, they can feed the product development team with priceless suggestions for better user experience and help to build your brand authenticity in a micro-community.
https://brand24.com/blog/3-reasons-customer-feedback-can-make-money/
Whether you run a brick-and-mortar store or an e-commerce website, create a solid system for collecting and reviewing customer feedback. Here are three simple tips for collecting feedback from current and former customers.
https://www.nexxt.com/articles/3-simple-tips-for-customer-feedback-19978-article.html/
Whether the calls are online, coming in through your business phones, or a handwritten letter, make sure you’re paying attention. Negative feedback, when fair and accurate, can allow your company to deal with legitimate problems in a way that makes your business stronger now and in the long run.
https://www.processexcellencenetwork.com/lean-six-sigma-business-transformation/articles/how-to-turn-negative-customer-feedback-around/
We need to listen closely to our customers if we want to keep them around. By analyzing customer data regularly, companies can stay in tune with their needs and ultimately increase retention.
https://www.getfeedback.com/blog/increase-retention-customer-feedback/
Getting useful customer feedback is not nearly as difficult as it sounds–here’s a few strategies the genius product teams at companies like Etsy, Facebook, and Pardot have used to capture actionable customer feedback:
https://community.uservoice.com/blog/collect-customer-feedback/
Every business hopes to better its profits. The best way to do so is to serve the customer as fully as possible, especially if you can get each consumer to lead the way. By seeking customer feedback, many businesses gain a clearer picture of ways they can improve.
https://www.searchenginejournal.com/4-innovative-methods-collecting-customer-feedback/119417/
Successful business owners know that no matter how busy they get, it's critical to take the time to get customer feedback. Understanding what your customers think about your products and services can not only help you improve quality, but can also give you insights into what new products and services your customers want.
http://mashable.com/2011/06/28/customer-feedback-2/#ugc46wYv_GqJ/
Collecting customer feedback is crucial, but there’s more to capturing the voice of the customer (VoC) than compiling readily available data and dropping it into a spreadsheet.
https://www.cmswire.com/customer-experience/voice-of-the-customer-decoded-4-tips-to-make-the-most-of-feedback/
While listening to customers is fairly simple (and fun!), using it to inform product planning is much more complex. Integrating customer feedback requires executive alignment, commitment to community, and a solution that is both simple to use and rich in information to help product managers plan effectively. Sound daunting? Well, we’re here to help because today we’re sharing some of the tips and tricks we’ve learned while building our listening machine.
https://www.salesforce.com/blog/2016/12/4-tips-to-turn-customer-feedback-into-action.html/
