eringilliam: live-chat*

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  1. Customer is indeed the king. In today’s market, we – as customers – have become accustomed to getting what we want. From personalised interactions and connected experiences across channels, we have set the bar high and this is no different with customer service. In fact, according to a HubSpot study, consumers are now more impatient than ever. Nearly 90% of them deem “immediate” online response (within 10 minutes) from businesses very important when they have questions. It’s no wonder live chat software is becoming increasingly important and popular among marketers and salespeople.
    https://mopinion.com/live-chat-software-an-overview/
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  2. Collecting customer feedback right now might come across as a no-brainer; however, all the companies do this task to a greater or lesser extent. The majority of the businesses spend thousands on setting up several customer feedback channels, namely, emails, surveys, live chat application, rates, and reviews.

    Is that worth it? Yes, it absolutely is, if you are aware of how to act on the customer feedback that you receive.
    https://deskmoz.com/blog/customer-feedback-through-live-chat-application/
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Mopinion: The Leading Customer Feedback Tool

Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.