Recently, when I was checking what’s new on Linkedin, I came across an interesting post. One of the Customer Service Champions members asked a question:
Why are Customer Support and Customer Service not important to early-stage startups?
She described a chat she had with a founder of a startup about starting a job with them. When she mentioned company’s bad reviews on social media, the founder responded that they were too busy to focus on such an insignificant problem.
Whoa, I said to myself.
https://www.livechatinc.com/blog/questions-customer-feedback-survey/
When customers have a positive experience with a company, they’re likely to share their thoughts with an average of nine people. But they’ll share thoughts on negative experiences with about 16 people, nearly double the amount.
https://www.business2community.com/customer-experience/how-to-write-a-customer-feedback-survey-email-02141136/
Online surveys continue to be a useful way of capturing customer feedback but there hasn’t been any real innovation in the past decade or so. The traditional online survey has remained a form-based series of questions with limited interaction at the end of survey – typically just a thank you message or email follow up.
https://customerthink.com/the-case-for-the-modern-survey-replacement/
There are techniques you can use to increase your survey response rate and provide a better feedback experience. In this post, a few methods that can help increase the likelihood of users completing your feedback surveys are focused...
https://community.uservoice.com/blog/customer-feedback-surveys/
