5 Important Questions You Should Ask in Your Customer Feedback Survey

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  1. Recently, when I was checking whats new on Linkedin, I came across an interesting post. One of the Customer Service Champions members asked a question: Why are Customer Support and Customer Service not important to early-stage startups? She described a chat she had with a founder of a startup about starting a job with them. When she mentioned companys bad reviews on social media, the founder responded that they were too busy to focus on such an insignificant problem. Whoa, I said to myself.
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Mopinion: The Leading Customer Feedback Tool

Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.