It’s a highly competitive environment out there, where there's a constant and never-ending struggle that every agency manager, director or owner has to face.
That struggle is to keep a balance between delivering profit against delivering outstanding customer service.
https://www.estateagenttoday.co.uk/features/2018/7/seven-reasons-why-customear-service-should-be-at-the-heart-of-everything-you-do/