As a business owner, your primary goal is improvementyoure constantly trying to re-invent your business strategies and ideals to make your company shine. A big part of this is reception: what do your customers think of your company?
The correlation between popular businesses and higher customer satisfaction is easy to see. Its true that more people will flock to your company after hearing positive things from friends and family. Its long been recognized that people remember negative experiences more easily, so what can you do to improve overall customer satisfaction? Lets look at what you can do to make your company retain the loyalty and respect of your patrons.
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