Customer Feedback News

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31. Local Measure launches real-time customer feedback tool Pulse

    Leading location-based customer experience platform, Local Measure, has launched a new real-time feedback tool for the hospitality, tourism and retail industries.

    https://blooloop.com/news/local-measure-launches-real-time-customer-feedback-tool-pulse/

    Tags: customer-feedback, cf, real-time-feedback by tjeerdtraats (2018-07-04)

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32. Four Steps to Successful Improvement through Customer Feedback

    The old adage “the customer is always right” may frustrate some companies, but getting to the heart of the customer voice through robust data aggregation and analysis tools has never been easier. Social media has now given everyone a feedback channel that customer service organizations can harness to improve offerings and stay competitive.

    https://blogs.perficient.com/2018/06/21/four-steps-successful-improvement-through-customer-feedback/

    Tags: customer-feedback, cf, customer-experience, cx, improvement by tjeerdtraats (2018-07-04)

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