Customer Feedback News

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1. How to Prepare Your Bank for Ongoing Customer Feedback and Action

   With insufficient planning and preparation, your customer feedback strategy may stumble, you may lose team members along the way, or find yourselves lost in a sea of information. Let's avoid such painful struggles by going over nine steps to maximize your chances of success.

   https://www.peoplemetrics.com/blog/how-to-prepare-your-bank-for-ongoing-customer-feedback-and-action/

   Tags: customer-feedback, customer-experience, bank, cx, feedback, feedback-analysis by tjeerdtraats (2018-05-08)

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2. 5 Insights from Our 2016 Study on Customer Experience for Banks

   We work with a number of banks and credit unions, all of which are committed to using customer feedback to deliver a great customer experience. We recently aggregated data from across all of our clients to see what we could learn about overarching trends in banking customer experience.

   https://www.peoplemetrics.com/blog/5-insights-from-our-2016-study-on-customer-experience-for-banks/

   Tags: customer-feedback, customer-experience, cx, bank, importance-of-feedback by tjeerdtraats (2018-05-08)

   Comments - Voting 0

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