Capturing the Voice of the Customer at every touchpoint in the online customer journey is critical in the travel industry. Nearly “75% of consumers expect to be able to provide real-time feedback on their experiences” whilst on travel websites.
https://mopinion.com/travel-companies-voice-of-the-customer/
Lots of digital-first companies in today’s business world deal with website bugs with what we call bug tracking tools, or issue tracking tools. These are systems that enable digital teams (including developers, digital marketers, web analysts, etc) to report, manage, track and resolve bugs.
https://mopinion.com/best-bug-tracking-tools-an-overview/
It won’t come as surprise for you to hear that mobile phone usage has been increasing over the past decade. With the launch of the iPhone and other modern smartphones hitting the market, much of the population now expect to be able to do many everyday tasks through their mobile devices.
https://mopinion.com/why-important-to-have-a-responsive-website-infographic/
Considering it takes the average tech buyer nearly four to six months to make an online purchase and nearly three to four of those months consist of self-educating, inbound marketing is a very popular marketing method among technology companies.
https://mopinion.com/improve-inbound-marketing-online-feedback/
Mopinion is proud to announce that the following are now available within our Feedback Analytics software:
Optimised Excel Export Function
Improved Performance in Dashboard and Chart Loading
New API to retrieve feedback from Mopinion software
New Help Section (in Navigation)
https://mopinion.com/june-product-update-new-feedback-api/
According to a study carried out by RTE, over 30% of companies do not monitor what is being said about them online – whether it’s on their website, mobile app or social media profiles. And interestingly enough, much of this hesitancy is attributed to their fear of negative online feedback.
https://mopinion.com/why-businesses-shouldnt-fear-negative-online-feedback/
If you haven’t noticed, it’s all about the customer these days. According to a research carried out by Deloitte and Touche, customer-centric companies are 60% more profitable than those not focused on the customer.
https://mopinion.com/30-customer-feedback-tools-an-overview/
An optimal online experience for visitors is important for the CNV Vakmensen websites, especially as this directly contributes to the success of their business. These websites allow visitors to explore and understand why they should become or remain a member of CNV Vakmensen.
https://mopinion.com/customer-success-story-cnv/
Online consumers today want to be sure that they can trust your business before making any purchases; a demand that requires you to provide a high degree of transparency. And for many companies in the ecommerce industry, this vital need for transparency translates to the adoption of ecommerce rating and review tools.
https://mopinion.com/ecommerce-rating-and-review-tools-an-overview/
Mopinion has just introduced a new way of displaying feedback forms on a client’s website. Instead of the regular modal or pop-up windows, forms can now slide in elegantly from the side or bottom of the screen.
https://mopinion.com/mopinion-introduces-slide-in-feedback-forms/
Bookmarks on this page are managed by an admin user. 
