In this article, we look at how insights can be gathered from customer feedback and used to improve conversion rates.
https://blog.salecycle.com/strategies/use-online-surveys-customer-feedback-cro/
Customer feedback may not always be perfectly positive or negative, but social media & the workings of the Internet make it undeniably important for publicity.
https://www.upwork.com/hiring/for-clients/8-ways-get-customer-feedback-online/
Are your customers truly happy with your products or services? It's important to know -- the answers could shape what you offer in the future, how you price it, or where you sell it.
https://www.entrepreneur.com/article/220661/
I’ve had the joy of working with a number of companies who have kick-started their new online customer feedback journeys. A favorite pastime here at Mopinion is to look at some of the more outlandish feedback comments that users of our platform receive. It was in one of these recent sessions that the thought popped into my head of ‘what must our clients think when they see this?’
https://www.digitaldoughnut.com/articles/2017/may/the-three-categories-of-online-customer-feedback/
In today’s digital world, the online presence of any business is a priority. You build a website, you include customer testimonials, you create social media profiles, you regularly update your Google business listing. However, your online reputation isn’t just the result of what you generate on your end—it’s all instances in which your business appears online, including online reviews. With the prevalence and power of online review sites like Yelp, Google+, and Angie’s List, it is essential to understand the impact they have on your business, and how you can use reviews to build your online reputation.
https://thrivehive.com/power-online-customer-reviews/