Customer feedback allows companies to better understand how customers rate and use their products versus competitive products. It is vital in determining where a company's products and services excel or fall short compared to alternatives on the market.
http://smallbusiness.chron.com/importance-customer-feedback-2089.html/
This post helps you understand feedback from why we value customer feedback so much, to how we gather it, to what we do with it once we have it.
https://blog.drift.com/customer-feedback/
Customer feedback means gathering intel from your existing customers about what they think of your business, from top to bottom. Learn about their customer service experience, how they feel about the product or service you’re offering and why they chose you over the competition.
https://content.myemma.com/blog/how-to-turn-customer-feedback-into-gold/
Who would dispute the idea that feedback is a good thing? All can benefit from feedback. Both common sense and research make it clear...
https://www.snapsurveys.com/blog/5-reasons-feedback-important/
So you’ve done everything possible to satisfy your customers. You’ve exerted all efforts to better your products and customer service. You treat customers like kings and queens, and provide everything to match their wants and needs all the time.
http://customerthink.com/5-reasons-why-customer-feedback-matters-more-than-ever/
Surveys can be dangerous if used wrong, but can be super-powerful if used correctly!
https://sixteenventures.com/psychology-of-surveys/
In today’s multi-channel consumer landscape, customer feedback can take on different forms, from social media comments and online reviews and ratings to usability tests, survey responses, and even call center notes.
https://www.usertesting.com/blog/2016/08/19/customer-feedback-product-page/
What we are doing right and wrong that truly matters to our customers and to prospective customers?
https://www.forbes.com/sites/micahsolomon/2016/04/04/your-companys-survival-depends-on-the-right-customer-experience-feedback-heres-how-to-get-it/#4f94e76b7eef/
Collecting customer feedback is crucial, but there’s more to capturing the voice of the customer (VoC) than compiling readily available data and dropping it into a spreadsheet.
https://www.cmswire.com/customer-experience/voice-of-the-customer-decoded-4-tips-to-make-the-most-of-feedback/
Companies and businesses, nowadays, are keen on receiving and publishing customer feedback to better their services. This is an avenue, which they are exploring, because they want to have an edge over the competitors.
https://www.rapidvaluesolutions.com/digital-customer-feedback-system-why-is-it-essential/
