Tags: feedback-program*

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  1. One of the industry standards for determining customer satisfaction and loyalty is the Net Promoter Score system. If you haven’t heard of Net Promoter system, you’ve likely seen it in action: rating an experience or a product on a scale of 0 to 10. It is also the only industry satisfaction question to use a full 11-point scale. But do you know what each of the numbers actually means and how to use the question in a feedback experience?
    https://www.questionpro.com/blog/net-promoter-score-system/
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  2. In this article, you'll learn How a customer feedback program can be pivotal to the success of your business and that why you should use customer feedback insight across your entire company.
    http://www.marketingprofs.com/articles/2011/4865/the-power-of-customer-feedback/
    Tags: , by haroon (2017-11-20)
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Mopinion: The Leading Customer Feedback Tool

Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.