Improving the customer experience and improve your business operationally means keeping up with the many ways customers communicate with you.
Contributor and SMX speaker, Adam Dorfman, thinks the customer feedback ecosystem is going to play an even more important role in the coming year for businesses looking to improve operations and the customer experience.
http://marketingland.com/businesses-need-to-think-differently-about-survey-data-in-2020-273470/
You must have direct contact with your customers from Day One — and there’s nothing like a failed venture to stress its importance. The ability to ask your customers good questions is what makes a great product manager, but there’s no getting away from the fact that it’s time-consuming.
I used to spend about 45 minutes on a customer interview, where I went deep into their existing behaviours, frustrations, and worldview. I listened for insights and wrote down direct quotes to save for later.
But after the first few months of product development, I found myself spending less time interacting with customers and more time building. Most of my customer feedback was second-hand information from my team.
https://medium.dave-bailey.com/how-to-get-amazing-customer-insights-automatically-29b01cce46d2/
