The Dos and Donts of NPS [Infographic]

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  1. For those of you who might be new to this, NPS is a simple one-question survey in which you ask your customer How likely are you to recommend our product to friends or colleagues?. Because NPS is a strong indicator of customer satisfaction across support, product, success, and more, its meaningful for all departments. Not only does it indicate how loyal your customers are, it also helps you gauge the entire companys customer centricity.
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