In recent years, after the first quarter, I try my hardest to publish the top trends of the current year. One of those trends Id like to focus on here and now is how having a strong CX (Customer Experience) philosophy is vital, critical to achieving growth. For both Brick and Mortar and Online.
The following are trends that should be of interest to businesses who aim to listen to the Voice of the Customer (VOC); the goal being to implement the technology needed to respond to that voice, boosting the customer experience, and the bottom line.
If youve only been talking about CX, Here are 6 2018 Trends that will inspire you to take action:
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