Were all well aware of gaining insight into the Voice of the Customer (VoC) to improve the customer experience. Increasingly over the last few years, were also starting to hear more and more about the Voice of the Employee (VoE) and employee engagement. But a lot of people fail to mention that VoE and VoC have a lot in common, and that a focus on one at the expense of the other, can hinder attempts to improve the customer experience.
Voting 0
