Customer Surveys: Measure customer satisfaction without complicating things

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  1. There are so many different ways to measure customer satisfaction figuring out which one to send to your customers can become a nightmare. Well, its always a good idea to go with something that is easy to implement and does not require much effort from respondents. And that is why weve introduced Customer satisfaction(CSAT) surveys in Hiver. It is the most straightforward way of measuring customer satisfaction with a business purchase or an interaction. All you have to do it ask a simple question - something like: How satisfied were you with your experience? And the response can be one of the three emojis: happy, neutral, or sad. Read full article.
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Mopinion: The Leading Customer Feedback Tool

Mopinion is a proud sponsor of Customer Feedback News. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Customer Feedback Tools in order to collect feedback from the customer. Mopinion takes it one step further and offers a solution to analyse and visualise Customer feedback results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.