There are so many different ways to measure customer satisfaction figuring out which one to send to your customers can become a nightmare.
Well, its always a good idea to go with something that is easy to implement and does not require much effort from respondents.
And that is why weve introduced Customer satisfaction(CSAT) surveys in Hiver.
It is the most straightforward way of measuring customer satisfaction with a business purchase or an interaction.
All you have to do it ask a simple question - something like: How satisfied were you with your experience?
And the response can be one of the three emojis: happy, neutral, or sad.
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