In todays podcast episode, youll hear from six customer experience leaders in the B2B industry who share advice about the things they know now, that they wish they knew before they started their work. When it came to these particular CX experts, I noticed a common theme realize that customer experience implementation isnt just a program, its a cultural shift that requires patience and understanding. Take the time to learn how all of the various departments and leaders will be impacted by the overhaul. Youll need allies as you continue to spearhead an organizational transformation.
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