Creating a useful customer survey is no easy task, but it's worth pursuing. Few other forms of feedback allow you to gather such a large volume of data so quickly on any set of questions. Today we’ll look at some proven ways to turn your surveys into a reliable source of insightful customer information.
https://www.helpscout.net/blog/customer-survey/
How exactly do you encourage customers to leave reviews? Here, we’ll tackle the ins and outs of customer reviews, including the many benefits and how to set up a review system for your retail site.
https://www.shopify.com/retail/how-to-encourage-customer-reviews-and-why-you-should/
While listening to customers is fairly simple (and fun!), using it to inform product planning is much more complex. Integrating customer feedback requires executive alignment, commitment to community, and a solution that is both simple to use and rich in information to help product managers plan effectively. Sound daunting? Well, we’re here to help because today we’re sharing some of the tips and tricks we’ve learned while building our listening machine.
https://www.salesforce.com/blog/2016/12/4-tips-to-turn-customer-feedback-into-action.html/