In order to remain a strong competitor, you’ve got to keep your customers happy. Customer feedback software can help you measure and improve customer satisfaction, identify unhappy customers, reduce churn and get valuable insight from customers as to how you can improve your product or service.
http://blog.clientheartbeat.com/customer-feedback-software/
Criticism or negative feedback isn’t the nicest thing to deal with in a business, right? Of course not, but the good thing about it, is that it can be turned into opportunities to improve your business processes and make your customers happier!
https://www.happy-or-not.com/en/blog/
If you’re unfamiliar with online feedback forms, keep in mind that these are not to be compared with traditional surveys. Online feedback forms are dynamic tools used to capture customer feedback on websites and apps. Applying these forms to your website can help you gauge which issues your customers are running into, why they are aren’t converting, and much more
https://mopinion.com/the-best-feedback-form-templates-for-your-website/
