Customer feedback means gathering intel from your existing customers about what they think of your business, from top to bottom. Learn about their customer service experience, how they feel about the product or service you’re offering and why they chose you over the competition.
https://content.myemma.com/blog/how-to-turn-customer-feedback-into-gold/
For a lot of online retailers and webshops, shopping cart abandonment still remains a significant challenge. We hope that these strategies will help you reduce your shopping cart abandonment as well as build customer loyalty.
https://mopinion.com/5-user-experience-ux-strategies-to-reduce-shopping-cart-abandonment/
For continued success in your business, you must be willing to change and adapt – to roll with the punches. Part of that lies in harnessing the power of customer feedback.
https://www.insightly.com/blog/how-you-can-use-customer-feedback-to-improve-your-business/
When you’re essentially mining for free data and insights from your customers, this is actually a pretty rude way to do it. Is it really any wonder response rates are low when they’re asked with such indifference?
https://www.kayako.com/blog/the-proper-way-to-ask-for-customer-feedback/
Where should you go if you want to tap into the social media zeitgeist to ask, listen, and have conversations with your users? How can you use it to take and keep the pulse of your community?
https://community.uservoice.com/blog/customer-feedback-social-media/
Customers have been conditioned to always look for what’s wrong. Indeed, the vast majority of research on customer service deals with “service recovery”—how to react when a customer complains.
https://hbr.org/2017/01/the-power-of-positive-surveying/
You may be surprised what you learn about your customers and their needs when you ask them what they think of your business, products, and services. You can use customer surveys, feedback forms and questionnaires, but you can also make it a common practice to ask customers first-hand for feedback when they are completing their orders.
https://www.thebalance.com/providing-excellent-customer-service-2951744/
Who would dispute the idea that feedback is a good thing? All can benefit from feedback. Both common sense and research make it clear...
https://www.snapsurveys.com/blog/5-reasons-feedback-important/
Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into your ears while playing Angry Birds on your phone.
http://blog.livehelpnow.net/6-ways-you-can-get-quality-customer-feedback/
If you aren’t making an effort to drive customers to leave reviews, you’re missing out on valuable conversion opportunities.
https://www.godaddy.com/garage/5-ways-to-encourage-your-customers-to-leave-reviews/
Customer Feedback News is a global community of people working or interested in Customer Feedback, UX and technology.
