Just a few more weeks to go until the Red Herring Top 100 Europe is announced. The Red Herring Top 100, which is held across three different continents, highlights and hands out awards to the most promising private ventures, including startups. For the top 100, a selection has just recently been made and we’re please to announce that Mopinion is one of the finalists!
https://mopinion.com/mopinion-is-finalist-in-red-herring-top-100-europe/
We all know the famous quote from Shakespeare’s play Romeo and Juliet: “What’s in a name? That which we call a rose by any other name would smell as sweet”. This was Juliet’s ‘poetic’ way of telling Romeo that a name is an artificial and meaningless convention. Well we’re calling BS on that one! We are of the opinion that names matter! And besides…everyone loves a good story behind the name, right?
https://mopinion.com/the-story-behind-the-name-mopinion-raspberry/
If you hope to increase profits and grow your e-commerce business, the first thing you’ll need to do is attract more visitors to your site. Because, naturally, more visitors means more opportunities to convert visitors into customers. So what are the best techniques for doing so?
https://mopinion.com/techniques-more-traffic-to-your-e-commerce-website/
Gathering customer feedback is a mainstay in business. However, most companies have recognized that closed-ended surveys aren’t enough to gain powerful insights into the customer experience (CX). Instead, a voice of the customer (VoC) program is a necessity for any company that wants to understand and act on customer sentiment.
http://business2community.com/customer-experience/from-build-to-integration-the-essentials-of-a-successful-voc-program-02277758/
The old mantra of customer experience professionals is to “Ensure that customers achieve their desired outcomes while using our products and services.” However, this is very limiting and leaves a lot of goodwill (and profit) on the table. This is why the CX definition needs to be expanded to: “Ensure that our customers achieve their desired outcomes, starting when they become aware of us, and extending through the buying, delivery and usage process.
http://customerthink.com/good-marketing-cant-overcome-poor-customer-experience/
Enterprises across the globe are looking for digital business partners to help them improve customer experience while also leveraging emerging technologies like artificial intelligence and blockchain, according to a new report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
http://globenewswire.com/news-release/2020/01/22/1973689/0/en/Enterprises-Across-the-Globe-Look-to-Improve-Customer-Experience.html/
Only by taking a truly customer centric approach will new innovation work and technology adoption be successful. From net promoter scores and customer feedback, to in-branch intelligence - this data is truly invaluable to tailoring service offerings.
http://finextra.com/blogposting/18352/are-we-building-the-right-foundations-for-banking-innovation/
We live in an age where customer feedback has never been so crucial to the success of a business. The Amazons, Tescos and John Lewis’ of this world have thrived precisely because they listen to what their customers want – either through direct feedback, or the data.
There’s nothing stronger than having constructive feedback in order to improve customer experience, but if customers are listened to and engaged with well, it also gives you something that money can’t buy – advocates.
http://insidehousing.co.uk/comment/if-we-want-resident-engagement-to-work-we-must-be-prepared-to-pay-them-for-their-valued-time-64784/
Social media is intrinsic to our daily lives, on average we spend nearly 200 minutes per day scrolling through news feeds, posting photos, liking comments and sharing our experiences. As we shift to look at the business value of social media, it provides marketers with the opportunity to access customer feedback.
http://marketingtechnews.net/news/2020/jan/21/three-key-ways-social-listening-can-improve-your-customer-marketing/
When you're trying to deliver an exceptional product, it's easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. So we asked 10 experts questions to learn more about how they collect and prioritize customer feedback.
http://gainsight.com/blog/6-experts-share-how-they-use-customer-feedback-to-build-a-better-product/
Customer Feedback News is a global community of people working or interested in Customer Feedback, UX and technology.
