Customer Feedback News

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1. Customer feedback – Use it or lose it

   A warm welcome is one of the quickest ways to endear your business to customers and make a lasting impression. However, ensuring that this backed up by a consistently reliable experience is what will win customer loyalty according to the woman behind the hospitality industry’s leading customer experience analyst.

   https://www.hotelowner.co.uk/18397-customer-feedback-use-it-or-lose-it/

   Tags: customer-feedback, customer-experience, cx, hospitality, feedback by tjeerdtraats (2018-11-27)

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2. Online Reputation Management, Mobile Experience and Driving Direct Bookings Critical Areas of Focus for U.S. Travel Businesses

   TripAdvisor, Inc. announced the results of its 2018 "Hospitality Sector Report" in partnership with Ipsos MORI showcasing the top concerns and areas of focus for travel businesses, including hotels, restaurants, experiences, tours and attractions listed on TripAdvisor.

   https://www.finchannel.com/tourism-and-travel/74967-online-reputation-management-mobile-experience-and-driving-direct-bookings-critical-areas-of-focus-for-u-s-travel-businesses/

   Tags: customer-feedback, online-reputation-management, online-reputation, hospitality, hotels, travel, leisure, ecommerce, digital-marketing, user-experience, ux, customer-experience, cx, digital-experience, mobile-experience by tjeerdtraats (2018-08-02)

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